DHL is the lane we reach for when a parcel has to leave the European Union and arrive on a date. We hold a direct account with DHL Express Ελλάς and we book three separate DHL services from it, not one.
Every parcel leaves our Patras warehouse on our own DHL account - we book the service, we clear the export, we pay the bill and we chase the exception. You get a waybill number the moment it is scanned into the network, and it tracks on dhl.com like any other DHL shipment. Because it is one.
Illustrative tracking numbers · 125+ countries · 3 DHL services
Late Shipment Rate, Valid Tracking Rate, Order Defect Rate: Amazon measures the carrier, not the intention, and a seller who drifts past the thresholds loses the Buy Box before anyone explains why. We ship on accounts that scan at every handover, so the tracking is valid from the first event and the promised date is one we can keep.
Top Rated status on eBay is built out of tracked despatch and on-time delivery, and it is worth a discount on the final value fee and a better position in search. It is won one parcel at a time and lost the same way. A carrier that scans on collection and delivers on the date is the whole of it.
A marketplace absorbs the complaint. Your own storefront does not: a buyer with no tracking number opens a dispute with their bank instead of a ticket with you, and the cost of that is the order, the fee and the customer. We give every order a number the buyer can follow the hour it is scanned into the network.
Every parcel we pick is priced across every carrier account we hold, at the moment it is packed, against the delivery date the customer was promised. The carrier that meets the date at the lowest landed cost wins the parcel. That decision runs on our own rating service, wired into the warehouse system, and it runs on every order rather than on a rule someone set once.
This is the part a manufacturer is buying. Not a discount on a rate card, and not one carrier held up as the answer, but a despatch decision taken per parcel with our contracts behind it. DHL is one of the accounts that decision can reach for.
Time-definite door to door, worldwide. This is the service that carries a deadline. Our published transit is 1 to 2 business days into Austria and 3 to 5 to the rest of the world.
The same network on a slower clock. We book it when the customer has chosen a delivery date far enough out that air priority buys nothing.
A separate DHL division and a separate rate card, built for cross-border parcel post. It is the cheapest way we move a low-value parcel across a border, and it is the lane most people do not know DHL runs.
A parcel leaving the EU carries a commercial invoice, an HS code and a declared value. We generate all three from the order, on our account, under our EORI. A manufacturer who sells through us never files an export document.
Because we book Express, Economy and eCommerce from the same account, a parcel can move between them on the day without a new contract or a new integration. Our rating service picks the one that meets the promised date at the lowest landed cost.
We keep direct lines to DHL Patras and to the DHL desk at the airport. When a shipment stalls in clearance we call a person in the same time zone.
Tell us what you ship and where it lands. We’ll tell you straight whether DHL is the lane for it, which of the three services it travels on, and what it costs to land.
You send one email. Product, weight, destination countries.
We read it. No forms. No gatekeeping.
We rate it on our DHL account and every other one we hold. A landed cost, a delivery window, and the service it ships on.
This opens DHL’s own tracker with your number already in it. The number stays in your browser and never reaches us.
Our published transit is 1 to 2 business days into Austria and 3 to 5 business days to the rest of the world. Customs clearance at the destination sits outside that window and varies by country.
A waybill becomes trackable once DHL scans the parcel into the network, which is normally the evening of the despatch day. If the number still returns nothing the next morning, contact us and we will chase it on our account.
Yes. Tell us at the point of order and we book the lane you name. Left to us, we rate the parcel across every carrier we hold and ship it on the one that meets the delivery date.
DHL Express and its marks are trademarks of their owner. TPL S.A. holds a carrier account with them and neither owns them nor acts as their agent. Tracking opens on dhl.com; we do not receive or store the number you enter.
