Questions we actually get.
Answers without the runaround.
Grouped by who's asking. If yours isn't here, 1 email reaches a human: info [at] tpl · gr: we reply within 1 business day.
Orders, delivery & returns.
I bought a product on Amazon or eBay. Was it TPL who sold it?
If the seller reads TPL (or the order confirmation names us), yes. We sell products for 80+ manufacturers on Amazon, eBay, Etsy and brand storefronts we run. Write to support [at] tpl · gr with the order number and the store, and the care team takes it from there.
Where does my order ship from?
Everything ships from our owned-and-operated warehouse in Patras, Greece: 48 hours to 80% of EU consumers. TPL Americas adds a New Jersey, USA operation, live since 2026.
How do I track, return, or claim warranty on an order?
One email: support [at] tpl · gr. Include the order number and the store you bought on. Your marketplace's stated return window and your statutory consumer rights (including the EU 14-day withdrawal for distance sales) always apply.
Do you answer in my language?
Yes. The customer-care team is multilingual and answers in the language you write in, before and after the sale.
How fast do you reply?
Within 1 business day, by a person: no auto-reply loop, no ticket maze.
Working with TPL.
What exactly does TPL do with my products?
We buy, list, price, promote, ship and service them across Amazon, eBay, Etsy, Google, Meta and owned D2C storefronts, into 125+ countries: 1 platform, 1 invoice, 1 accountable team. You make the product; we take it live.
What are the 5 partnership models?
Golden Ticket (full D2C: we buy everything, build the brand site, fund marketing, carry the risk), Distributor (we buy inventory and sell through channels we run), Cross-Docking (we order from you only after a customer buys, zero inventory risk for either side), Operations-as-a-Service (you keep accounts, brand and inventory; we run the operation for a commission), and AI transformation (our AI-native operations stack, applied to the operation you keep running). Trade-offs are printed on the co-operation models page.
Who carries the inventory risk?
In the buying models, we do: title and inventory sit on our balance sheet, in our warehouse. That is the point: our money is on the shelf next to yours.
Which product categories do you take on?
6 categories today: Beauty, Homewares, Outdoor & Sports, Food & Beverage, Electronics, Fashion. 80+ manufacturer partners in total. Our longest partnership, DNA Filters, is 7 years and counting across 42+ markets.
How do I pitch a brand?
Email info [at] tpl · gr with your category, price range, where you sell today and roughly how much you produce. No deck required. NDA on request. Reply within 1 business day.
Will TPL compete with my existing distributors?
We never launch against a partner. Which markets and channels we open is agreed with you in the model you pick, and printed before we start.
Who TPL is, on paper.
Who is behind this site?
TPL S.A., an AI-native cross-border commerce operator, incorporated as an S.A. in 2017, part of the A7 Holding LLC group (Delaware, USA). VAT EL800864603 · Business Reg no (ΓΕΜΗ) 143336716000. The about page has the full picture.
Where are your offices and warehouse?
Offices: Ethnomartyron 40, 263 33 Patras, Greece. Warehouse: Filiras 2, 263 34 Patras, Greece, owned and operated. Both are pinned on the contact-page map. TPL Americas (New Jersey, USA) has been live since 2026.
How big is the team?
26 people producing the output of 100: the platform, official Anthropic partnership, NVIDIA DGX on-prem and Amazon Bedrock do the multiplying. Meet them.
Is TPL hiring?
We always read good introductions. Use "Introduce yourself" on the team page: name, contacts, a link and a PDF is all it takes.
Numbers & access.
Can I see financials and unit economics?
Yes, under NDA, for qualified investors. Email the CEO at kotsalidis [at] tpl · gr and we set up a call. The public view lives on the investors page.
What is the group structure?
A7 Holding LLC (Delaware) holds the group: TPL S.A. (EU, Patras, live), TPL Americas LLC (US, live since 2026), TPL India (on the horizon). One platform underneath all of it.
Still stuck? Pick a door on the contact page →