Accessibility.
What we target, where we fall short, and how to tell us.
This site targets WCAG 2.2 Level AA. Below is the standard we hold ourselves to, how we checked, what still does not meet it, and the address that reaches a person.
The target. WCAG 2.2 Level AA.
We build www.tpl.gr to conform to the Web Content Accessibility Guidelines 2.2 at Level AA. Meeting 2.2 AA also satisfies the web clauses of EN 301 549 v3.2.1, the harmonised European standard for ICT accessibility, and it stays valid through the revision of that standard now in progress. On long-form body copy we aim higher, at Level AAA contrast.
The law. The European Accessibility Act.
Directive (EU) 2019/882, the European Accessibility Act, has applied to private-sector e-commerce services offered to EU consumers since 28 June 2025. Greece transposed it as Law 4994/2022.
TPL S.A. employs 26 people, so the microenterprise exemption does not apply to us. EN 301 549 is the technical standard those instruments point to.
Scope. This site, not the marketplaces.
This statement covers www.tpl.gr and every page on it.
It does not cover the marketplace storefronts we operate on Amazon, eBay, Google, Meta, Skroutz and the other channels listed on our sales channels page. Those run on platforms we do not control, and the platform operator governs their accessibility. If you hit a barrier buying from us on one of those, write to us anyway and we complete the order with you by another route.
How we assessed it. Ourselves, and we say so.
This is a self-assessment. No third party has certified it.
We audited the site chrome that appears on every page: the top bar, the main navigation and its menus, the mobile menu, the footer and the accessibility panel. Then one page for each page type we build: the home page, the contact form, the FAQ accordion, a sales channel index, a long-form case study, a co-operation model page, the values page with its animated type, the 404 page and the about page. That set is representative, not exhaustive. Pages we did not open individually share their structure and styling with pages we did.
The method was code-level inspection of the markup, styles and scripts: contrast computed from our design tokens rather than eyeballed, keyboard order traced through the code that builds each menu and panel, and fixes verified in a rendered browser. We found and fixed real problems, including a keyboard lock that missed part of the page and focus rings that vanished over dark photos. We did not run a live screen-reader session for this baseline; it is listed below as a gap, not glossed over.
Last reviewed: 6 August 2026. We review this statement, and re-run the audit behind it, once a year and after any change to the site chrome.
What this site gives you. 4 switches, bottom left.
Every page carries an accessibility panel, pinned to the bottom left corner. It holds 4 independent switches, and your choices persist across pages and visits:
- Larger text raises body text size across the page without breaking the layout.
- High contrast increases the contrast of text against its background beyond our default.
- Underline links underlines every link in body copy, so links do not rely on colour alone.
- Pause animations stops the motion on the page: sliders, reveals, marquees and the loading screen.
If your operating system or browser already asks for reduced motion, we honour that on arrival and you do not need the switch. The site works with JavaScript switched off. The panel and the other enhancements do not.
Where we fall short. The list, current.
These are the gaps we know about. Each one is ours to close, and we would rather print them than let you find them.
- The site is English only. The language switch in the top bar does not yet change the content. We plan a Greek version and have not built it yet, so a Greek-speaking visitor reads English or uses a translation tool. Status: open.
- Conformance is self-assessed. No third party has audited or certified this site, the pages we checked are a representative set rather than every page, and our baseline audit did not include a live screen-reader session. Status: open, and we will commission an external audit as the site settles.
- The scrolling logo and photo strips have no pause button of their own. They stop on hover and under the panel's Pause animations switch, but nothing at the strip itself tells you that switch exists. Status: open, from our 6 August 2026 audit.
- Some screen readers announce a few partner and channel names twice, because the logo image repeats the name printed beside it. Status: open, from the same audit.
- In the phone menu, the section you are already in is marked by colour alone. Assistive technology still announces the state, but there is no dot or shape cue for sighted users who do not perceive the colour shift. Status: open, from the same audit.
Found a barrier? Tell us. We answer in 1 business day.
Write to info [at] tpl · gr and say which page you were on, what you were trying to do, and what stopped you. Tell us what you use if you can: a screen reader, keyboard only, magnification or voice control. A person answers you within 1 business day.
If it is easier to phone, call +30 2610 20 20 22 and ask for the person handling accessibility.
If we do not fix it. Your route past us.
If our answer does not resolve the problem, escalate inside TPL: write to the same address and ask for the managing director. Beyond us, you keep every consumer right under the European Accessibility Act, transposed in Greece by Law 4994/2022. We checked that law directly: it names a complaint authority for electronic-communications services but has not yet designated one for e-commerce. When it does, we print it here.
This statement was last reviewed on 6 August 2026. It applies to www.tpl.gr.